Channel X

What is GPRS?
GPRS stands for General Packet Radio Services. It is a more advanced, faster and more affordable way to get Internet content on your mobile phone.

The previous generation of mobile Internet technology is WAP (Wireless Application Protocol) that works very much the same as a normal dial-up connection. Users have to dial up to connect to the Internet, the connection speed is slow at about 9.6kbps and payment is based on how much time users spend online.

GPRS technology totally blows this away. The advantages of GPRS are evident in 3 key areas:

Always-on connectivity
With GPRS, users are always connected to the Internet; no more wasting time dialing up.

High speed mobile Internet access
The connection speed is almost 10 times as fast as that provided by WAP, at a blistering 115kbps. This means you can enjoy new and better applications that the limited WAP bandwidth won't allow. Your mobile Internet experience will also be improved as you'll have access to graphically rich content with full colour and animation.

Better value
The bill is also calculated differently, as users pay based on the amount of data they actually transfer over the Internet (cost per kb), rather than the amount of time they spend online (cost per minute). It doesn't take a computer whiz to figure out that this means much better value for money.

Can GPRS be used on both GSM and PCN networks?
Yes.

Can I send SMS messages via the GPRS network?
Currently, Celcom does not support this feature.

My laptop runs Win95. Why can't it get online via GPRS?
The current models of GPRS phones require Windows 98 and above to enable GPRS connections.

How do I activate GPRS services?

By default, Prepaid and Postpaid customers have GPRS automatically installed in their SIM
To receive GPRS phone settings, type SET and send to 20999

What are GPRS charges like?

GPRS Package for Postpaid Customers

Package	Pay-Per-Use
Suitable for	Occational Users
Monthly Package Price	Pay per use
Data Usage/Usage Rate	10sen/10kb

Package	D99
Suitable for	High usage, high end advanced data users, usage with Minutes plan
Monthly Package Price	RM99
Data Usage/Usage Rate	Unlimited Internet browsing and e-mail. No charge for entry to any website. Download charges website-dependant.

For all new/existing Streamyx subsribers, sign up now and enjoy the unlimited 3G data package for only RM88.

Package	D120
Suitable for	High usage, high end advanced data users, Standalone Data Users
Monthly Package Price	RM120
Data Usage/Usage Rate	Unlimited Internet browsing and e-mail. No charge for entry to any website. Download charges website-dependant. Data package only. Excludes voice

GPRS Package for Prepaid Customers

NO	ITEM	CHARGES
1	Activation Fee (one time upon activation)	Free-of-Charge
2	MMS Peer to Peer (in network)	35 sen/MMS
3	MMS Inter Operator Note : the file size to send to other operator is up to 100kb)	50 sen/MMS
4	WEB & WAP Browsing	10 sen/10KB
5	Content Download	As per publish rate

Where can I get GPRS configurations for my phone?

Over-the-Air (OTA) Configuration via SMS.

Step 1
For ALL Prepaid and Postpaid customers, type SET and send to 20999

Step 2
You will receive the settings

Step 3
Save or install call settings

*All SMS and settings are free-of-charge. Please note this is only applicable to OTA capable devices only.
Our Easy GPRS will automatically detect your GPRS phone and prompt you to save all GPRS phone settings. Please save all messages received.

How will I know when I'm in a GPRS coverage area?
Different models of GPRS phones display this information differently. It would be best if you consulted your phone manual.

Can I call emergecy on my GPRS phone without a SIM card?
Yes.

Will I be charged for both incoming and outgoing data?
Yes.

How will I be charged if I use WAP?
If you use GSM WAP, you will be charged according to the existing WAP tariff (based on how long you spend online, with peak and off-peak rates)

If you use GPRS WAP, you will be charged the GPRS tariff (based on volume of information transferred, without peak and off-peak rates)

If I take longer to download information, will it increase the cost?
No. You are charged based on the volume of information you download or send, so there will be no difference if you take longer to make the download.

Why is the rate column in my GPRS bill left blank?
This is because there are no Peak and Off-Peak rates for GPRS.

Will GSM and GPRS WAP charges be in the same part of the bill?
No.

What applications will be available to me through GPRS?
The following are the services available so far. We will be adding more over time.

MMS (Multimedia Messaging Services)
Internet access
WAP

Do all GPRS phones have WAP features?
Yes.

What happens if I have an incoming call while downloading?
You will have a choice of whether or not to answer the call:

If you answer the call, the download will be paused and will resume automatically after you have ended the call.
If you choose not to answer, the caller will be directed to your voice mail.

What happens if I am disconnected in the middle of a download?
We advise you to restart the download session.

What can I do with e-mail over GPRS?
Depending on the features on your phone, you will be able to receive, send or forward e-mails using your cell phone. You can access all e-mails: celcom.net, Yahoo!, Hotmail and others.

What about e-mail attachments?
It depends on the features on your phone. You may be able to send e-mails with attachments. You may also view attachments on e-mails you have received either on your phone or your PC.

Can I use GPRS when I am roaming overseas?
Yes. (Click here for more details)

Can foreigners roaming in Malaysia use GPRS services?
Yes. (Click here for more details)

If I have any queries, who should I call?
There are many ways you can get help from Celcom.

Available 24-7
Call Celcom Careline: 1300 111 000
(Shortcode 1111 is only accessible from 013/019/0148 mobile)
E-mail: careline@celcom.com.my
Fax: 03-3630 8889